Customer Management Tools

Unlike traditional billing software that focuses solely on automating financial transactions, Aria cultivates richer interaction between you and your customers by considering the complete customer lifecycle and bridging the gap between billing and customer management.

Empower CSR's to Effectively Manage Customer Issues

CSR's and other key personnel are able to manage and track customer accounts through Aria's web-based application (CSR Tools). Integrated payment, billing, and support functionality control all aspects of the customer relationship within a single application.

• Gain insight to your customer base with a 360-degree view of accounts and activity.
• Centralize and manage customer data in order to improve accuracy of information conveyed by CSR's.
• Define the ability for each CSR to manage accounts and apply credits/ discounts with Aria's configurable role-based access rights.

Power to the People

Dealing with high frequency / low-impact account maintenance issues can be costly and time consuming. Aria's web-based registration and account management tools enable customers to easily maintain their accounts, resulting in fewer calls to your CSR's and significant cost savings.

• Build customer loyalty by simplifying the purchase and payment processes.
• Enable customers to maintain personal and payment information independently.
• Reduce customer confusion and calls by providing convenient access to detailed transaction and account history.