User Self-Service

Customers expect instantaneous information and prompt answers, particularly when it relates to their financial affairs. Aria's Account Management features can reduce your customer support costs and increase customer satisfaction by expediting issue resolution. Aria's web-based, end-user support and self-service account management application provides helpful information and tools that allow your customers to manage their accounts and services independently.

• View and modify account information following authentication of username and password.
• Integrate the authentication process with an external site to facilitate single sign-on architecture.
• View account, plan, payment information and transaction history.
• Modify account, plan, and/or payment information based on your company's defined business rules.
• Order additional services or modify/cancel existing services based on your defined business rules.
• View or modify data elements such as address, password, e-mail address, etc.

360 Degree Customer Experience

Offer your customers a consistent branding message at every angle. Aria's customer facing applications integrate seamlessly with the look and feel of your company website. In addition, customers who take advantage of user self service will not have to leave your web site in order to access Aria's convenient registration and account management interfaces.